You can update your account information—such as your name, display name, email, or password—by logging into your account and navigating to the Account Details section. Make your changes and save the updates. If you need help or can’t access your account, contact us and we’ll assist you.
20% Off + Free Bud! Code FREE35 (Dank) or FREE14 (Value)
Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here, you’ll find answers to common questions.
How do I update my account details?
How do I reset my password?
If you’re having trouble logging in, follow these steps to quickly reset your password:
Step 1: Go to the Sign In page.
Step 2: Click “Lost your password?”
Step 3: Enter your username or email address.
Step 4: Click Reset Password.
Step 5: Wait for the confirmation message stating that a reset email has been sent.
Step 6: Open the email in your inbox (check Spam/Junk if needed) and follow the instructions to create your new password.
If you still can’t access your account after resetting your password, feel free to reach out to our support team for additional help.
Can I reorder previous purchases?
Yes! You can reorder any past purchase by logging into your account and viewing your order history. Simply select the items you want to buy again and add them to your cart. If you need help finding a past order, our support team is happy to assist.
Delivery / Shipping
Are There Any Shipping Charges?
America-wide shipping is free for orders over $129 and $14.95 for orders under $129.
How Long Will it Take to Receive My Package?
Shipping typically takes 2–4 business days, depending on your location, the time of your order, and USPS delivery schedules. Please note that shipping times may be affected by weekends and holidays.
If you haven’t received your package within 4 business days, contact us, and we will follow up with USPS to help resolve any issues.
Will I Be Able to Track My Package?
Yes, you will receive an email with your USPS tracking number within 24-48 hours after your payment is processed. Simply follow the link or search for your tracking #, and you will be able to track your package.
What Happens if I Didn't Receive My Package?
If, for any reason, you did not receive your order, contact support at [email protected], and we’ll help you fix any issues. If your package was lost or never delivered, we will send out a new order free of charge. If the courier delivers your package and it is physically stolen after delivery, we are not liable in this instance.
What Do I Need at the Time of Delivery?
You will need to sign for the package unless you specifically ask for no signature. We are not liable for the package if you waive the signature upon delivery.
My tracking hasn’t updated—what should I do?
Tracking updates may take 24–48 hours to appear, especially during busy shipping periods. If your tracking hasn’t moved after 2 full business days, please reach out to us with your order number so we can check the status and assist you.
Can I change my shipping address?
Yes—if your order has not yet been processed or shipped, we can update your shipping address. Please contact us as soon as possible with your order number and the correct address. Once a package has been shipped, we’re unable to make changes.
Do you offer express/overnight shipping?
At this time, we do not offer express or overnight shipping. All orders are shipped using our standard delivery service to ensure safe and reliable arrival.
Ordering
How To Place an Order?
You can place an order through our website.
Dank Mart Official Website: https://dankmart.co/
How to Order:
Step 1: Create an account and become a member and receive special offers and discounts
Step 2: Pick your products and fill your cart with premium cannabis and top-brand-name products
Step 3: Review and place your order. You will receive a confirmation email once your payment is approved.
Step 4: Patiently wait 2-4 business days for your order to arrive via USPS
Do You Ship To My Area?
We ship to all U.S. states where mail service is available.
For a detailed list of eligible states, view the Full Shipping Coverage.
What are Your Business Hours?
Dank Mart Live Customer Support Hours: 10 AM – 10 PM PST
- Note: You can place an order anytime, as our cannabis shop is open 24/7.
What is the Minimum Order Amount?
$65 is the minimum order amount. Orders above $129.99 receive free shipping. The shipping charge is $14.95 for orders under $129.
Can I Cancel or Edit My Order?
Yes, you can cancel your order after it has been placed as long as it has not been shipped out. If you need assistance, please contact support at [email protected] or message us through our chat platform, and our staff will be ready to assist you.
Payment
What payment methods do you accept?
We accept multiple payment options to make your checkout smooth and convenient: Debit and Credit cards (Visa, Mastercard), Zelle, and cryptocurrency via CashApp BTC. Every transaction is secure and encrypted, ensuring your personal and financial information is fully protected.
- Debit & Credit Cards: Fast and easy payments with major cards.
- Zelle: Send payments directly from your bank account with no extra fees.
- Cryptocurrency (BTC via CashApp): Pay using Bitcoin for a private and flexible option.
Our payment system is designed to be hassle-free, reliable, and instant, so you can focus on enjoying your order without worrying about security or delays.
Why was my payment declined?
If your payment was declined, please check the following:
- Ensure you are using a supported payment method (Credit card or Zelle).
- Verify that your account has sufficient funds.
- If paying with a card through Credit Card, check that your card details are entered correctly and that your bank allows online transactions.
- If using Zelle, confirm that your payment was sent to the correct recipient.
Do I need to be 21+ to order?
Yes. You must be 21 years or older to use our services and purchase any products.
Do you require ID?
Yes. A valid government-issued ID is required to confirm you are 21+ and to comply with federal, state, and local laws.
Are your products safe and compliant with U.S. regulations?
Yes. All products we offer comply with applicable federal, state, and local regulations. We only sell products intended for responsible adult use, and all items follow required safety, labeling, and quality standards.
Are your products lab-tested?
Yes. All products we offer come from trusted suppliers and include third-party lab testing to ensure quality, potency, and compliance with applicable regulations.
How fresh is your flower?
Our flower is sourced in small, frequent batches to maintain freshness and quality. We work directly with suppliers to ensure products are properly stored, packaged, and shipped so you receive flower at peak condition.
What is the difference between indica, sativa, and hybrid?
Indica: Typically associated with relaxing, calming, or body-focused effects.
Sativa: Often linked to uplifting, energizing, or cerebral effects.
Hybrid: A blend of both indica and sativa genetics, offering balanced or strain-specific effects depending on the dominant lineage.
Effects may vary by individual and are not guaranteed.
What are THC percentages?
THC percentages represent the concentration of cannabinoids in a product. Higher percentages generally indicate stronger potency, but effects depend on strain, tolerance, and personal biology. Exact cannabinoid content is listed on each product’s page and may vary from batch to batch.
Promotions & Rewards
How Do the Rewards Points Work?
You will earn rewards points with every purchase you can save and redeem for special gifts and rewards.
Join Dank Mart’s loyalty program to earn free products and more!
Step 1: Register For an Account
- To get started, sign up and create an account! You can register an account through our website or through our live chat platform.
Step 2: Place an Order
Once your account is verified, you can place your order and pay using any of our accepted payment methods (Debit/Credit cards, Zelle, or CashApp BTC).
Step 3: Earn Rewards Points
- You will earn 1 point for every dollar spent
Step 4: Use Your Rewards
Use the points you’ve earned to get discounts or credits toward your future orders.
How To Earn Rewards Points?
Every purchase earns you reward points, which you can redeem on your next order for savings.
Earning Points:
1 point for every $1 spent on any order
Google Review: Leave a Google Review, send us a screenshot, and receive $5 worth of points
Product Reviews: Earn $1 worth of points for each product review (must be for items you recently purchased)
Point Value:
50 reward points = $1
The more you shop and review, the more rewards you earn!
How To Redeem My Reward Points?
Redeeming your points is easy. Simply log in to your account and click “Apply Points” on the checkout page. Your available points will automatically be applied to your order total.
Is there a Minimum Order To Redeem Points?
$65 is the minimum order amount.
Do Reward Points Expire?
No—your rewards points never expire, giving you the freedom to redeem them whenever you’re ready.
Do you offer first-time customer discounts?
Yes! First-time customers receive 20% off + a free bud with their first order.
Use one of the following discount codes at checkout:
FREE35 – for our Dank tier
FREE14 – for our Value tier
Just enter the code on the cart or checkout page, and the discount will be applied automatically. Enjoy your welcome bonus!
Do You Have a Referral Program?
Yes, if you have ordered with us and referred a friend that makes a successful order, you will receive $10 in rewards points. For more information, please visit our refer-a-friend page.
Note: the referral must be from a different address. Any attempts to circumvent our referral program will lead to an immediate suspension from your account.
How To Apply Coupon Codes and Take Part in Promos?
Coupon codes can be redeemed on the cart page. You will see the discount added to your invoice if it worked correctly.
Anyone can take part in our many promotions. Visit our promotions page for more details on current promos.
Refunds
Refund Policy
We do not accept any returns or exchanges. If you have any issues with your order, please email [email protected] or and message us through our live chat as soon as possible, and we will help you find the best solution!
What if There is Something Wrong With My Order?
If you have a missing, defective, or incorrect product, don’t worry — our support team is here to help and will work quickly to resolve the issue.
Missing Items
Please provide clear photos or videos of everything you received, including the packaging.
Issues must be reported within 24–48 hours of receiving your order.
Refunds or compensation are issued as store credit.
Defective or Incorrect Products
Please send photos or videos showing the issue with the product.
Must be reported within 24–48 hours of delivery.
Replacements or store credit will be provided, depending on the situation.
If you need help, just reach out to support and we’ll take care of it.
Have another Question?
Send us an email at [email protected] or message us directly through our website’s live chat platform. Our customer service team is available 24 hours a day, 7 days a week. We also check our emails during off hours, so don’t hesitate to email us at any time.
At DANK MART, we are committed to building long-lasting relationships with our community and providing our valued members with the best service possible. Let us know how your experiences with our company. We’d love to hear from you!