At Dank Mart, customer satisfaction is important to us. Please review this Refund Policy carefully before placing an order. By purchasing from our website, you acknowledge and agree to the terms outlined below.
General Policy
Due to the nature of our products, all sales are generally considered final once an order has been processed. Refunds, replacements, store credits, or other resolutions may be provided at our sole discretion in circumstances where an order is incorrect, damaged, defective, lost, or otherwise fails to meet our fulfillment standards.
We reserve the right to evaluate each request individually and determine the appropriate resolution.
Order Issues
If you receive an incorrect, damaged, defective, or incomplete order, please contact us as soon as possible after delivery.
To help us investigate and resolve the issue, we may request:
Your order number
A description of the issue
Clear photos or videos of the product and packaging
Any additional information reasonably required to verify the claim
Failure to provide requested documentation may delay or prevent approval of a refund, replacement, or store credit.
Damaged or Defective Products
If a product arrives damaged or defective, please notify us promptly after receiving your order.
Once the issue has been reviewed and verified, we may, at our discretion:
Replace the product
Issue store credit
Provide a partial refund
Provide a full refund
The selected resolution will depend on the nature of the issue and product availability.
Incorrect Orders
If you receive items that differ from what was ordered, please contact us promptly.
Upon verification, we may provide an appropriate resolution, which may include replacement products, store credit, partial reimbursement, or another reasonable remedy.
Missing Items
If an item is missing from your order, please contact us within a reasonable period after delivery.
Claims for missing items may require verification through order records, packing records, photographs, carrier information, or other supporting documentation.
Lost Packages
Once an order has been transferred to the shipping carrier, delivery timing and handling are generally outside our control.
If tracking indicates a package has been lost in transit, we will work with the carrier to investigate the shipment. Any replacement, refund, or credit will be determined after the investigation has been completed.
We reserve the right to deny claims where tracking information confirms successful delivery unless additional evidence supports the claim.
Delivery Issues
Customers are responsible for providing accurate shipping information at checkout.
Dank Mart is not responsible for delays, failed deliveries, returned shipments, or losses resulting from:
Incorrect shipping addresses
Incomplete address information
Refused deliveries
Customer unavailability
Carrier delays
Events outside our reasonable control
Additional shipping charges may apply if an order must be reshipped.
Order Cancellations
Orders may only be canceled before they have entered processing or fulfillment.
Once an order has been processed, packed, shipped, or otherwise prepared for fulfillment, cancellation requests may not be accepted.
If a cancellation is approved, any applicable processing fees, payment fees, or other non-recoverable costs may be deducted from the refund amount where permitted by law.
Returned Products
Unless specifically authorized by Dank Mart, products should not be returned.
If a return is approved, customers must follow the instructions provided by our support team. Unauthorized returns may be refused or discarded without credit or refund.
Customers may be responsible for return shipping costs unless otherwise required by law.
Chargebacks and Payment Disputes
Customers are encouraged to contact us directly before initiating a chargeback or payment dispute.
Filing a chargeback without first allowing us an opportunity to review and resolve the issue may delay resolution and could affect future purchasing privileges.
We reserve the right to submit order records, tracking information, communications, and supporting documentation in response to any payment dispute.
Fraud Prevention
To protect our customers and business, refund requests may be reviewed for signs of fraud, abuse, misuse, or suspicious activity.
Dank Mart reserves the right to deny refund requests, replacements, credits, or future service where fraudulent activity is suspected.
Limitation of Liability
To the fullest extent permitted by applicable law, Dank Mart shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our products, services, or website.
Any approved refund shall not exceed the amount paid for the affected product or order.
Contact Us
If you have questions regarding this Refund Policy or need assistance with an order, please contact us:
Dank Mart
1150 S Olive St, Los Angeles, CA 90015, United States
