Dank Mart is committed to processing and shipping orders as efficiently as possible. This Shipping Policy outlines our shipping procedures, delivery expectations, and customer responsibilities.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
Order Processing
Orders are typically processed after payment has been successfully received and verified.
Processing times may vary depending on:
Product availability
Order volume
Payment verification requirements
Holidays and weekends
Operational or carrier delays
Orders are not considered shipped until a shipping confirmation and tracking information have been provided.
We reserve the right to delay, hold, or cancel any order if additional verification is required.
Shipping Methods
Available shipping methods and estimated delivery timeframes will be displayed during checkout when applicable.
Delivery estimates are provided for convenience only and should not be considered guaranteed delivery dates.
Actual delivery times may vary based on carrier performance, destination, weather conditions, holidays, and other circumstances outside our control.
Shipping Coverage
Dank Mart ships to eligible locations where our products may legally be delivered.
We reserve the right to refuse, cancel, or restrict shipments to certain locations at our sole discretion.
Customers are responsible for ensuring that purchases comply with all applicable local laws and regulations in their delivery jurisdiction.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at the time of checkout.
Dank Mart is not responsible for orders that are delayed, returned, misdelivered, or lost due to:
Incorrect addresses
Incomplete addresses
Invalid recipient information
Customer input errors
If an order is returned because of incorrect shipping information, additional shipping charges may apply before reshipment.
Tracking Information
Once an order has been shipped, tracking information will generally be provided via email or through your account, when available.
Tracking updates are provided by the shipping carrier and may not update immediately.
Dank Mart is not responsible for delays in tracking updates or carrier scanning activity.
Delivery Estimates
Estimated delivery dates are not guarantees.
Delivery times may be affected by:
Carrier delays
Severe weather
High shipping volumes
Supply chain disruptions
Customs inspections
Public holidays
Events beyond our reasonable control
We are not liable for delays caused by shipping carriers or other third parties involved in the delivery process.
Lost Packages
If a package appears to be lost in transit, customers should contact us promptly.
We may initiate a carrier investigation before approving any replacement, refund, or store credit request.
Any resolution will be determined after reviewing available tracking information and carrier findings.
We reserve the right to deny claims where tracking records indicate successful delivery unless sufficient evidence supports the claim.
Delivered but Not Received
If tracking information indicates that a package has been delivered but cannot be located, customers should:
Verify the shipping address provided
Check with household members or neighbors
Contact the shipping carrier directly
Review delivery instructions and tracking updates
Dank Mart is not responsible for packages that are reported as delivered by the carrier but later become lost, stolen, misplaced, or inaccessible after delivery, except where required by law.
Returned Packages
Packages returned to us due to:
Incorrect address information
Delivery refusal
Failed delivery attempts
Unclaimed shipments
may be eligible for reshipment at the customer’s expense.
Shipping charges are generally non-refundable once a shipment has been dispatched.
Damaged Shipments
If your order arrives damaged, please contact us as soon as possible after delivery.
To assist with our review, we may request:
Order number
Photographs of the package
Photographs of damaged products
Any additional information needed to investigate the issue
We reserve the right to determine the appropriate resolution after reviewing the claim.
Missing Items
If an order arrives with missing items, customers should notify us promptly.
We may request supporting information and conduct an internal review before issuing any replacement, credit, or refund.
Claims submitted after an unreasonable period following delivery may be denied.
Risk of Loss
Unless otherwise required by applicable law, risk of loss and title for products pass to the customer when the shipment is transferred to the shipping carrier.
Once a package has been accepted by the carrier, delivery performance is primarily the responsibility of the carrier.
Order Changes
Requests to modify shipping information after an order has been placed cannot be guaranteed.
Once an order has entered processing or fulfillment, changes may no longer be possible.
Customers should carefully review all order details before completing checkout.
Force Majeure
Dank Mart shall not be responsible for shipping delays, failures, or interruptions caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Severe weather
Labor disputes
Transportation disruptions
Government actions
Public health emergencies
Utility or network outages
Carrier service interruptions
Limitation of Liability
To the fullest extent permitted by law, Dank Mart shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from shipping delays, carrier performance issues, delivery interruptions, or lost business opportunities.
Any liability relating to a shipment shall be limited to the amount paid for the affected order, except where prohibited by law.
Contact Information
If you have questions regarding shipping, delivery, or an existing order, please contact us:
Dank Mart
1150 S Olive St, Los Angeles, CA 90015, United States
